Monday October 10, 2011 12:27
We’ve all seen. Julia Roberts shopping on Rodeo Drive. She put on their “professional” attitude gangs and infamous sellers. And of course we are encouraging everyone who has in his haute couture shop just purchased. ”They work on commission right? We all like to see this scene and feel how we identify with Julia. I’ll admit something. I think we’re willing [...]
Friday September 30, 2011 21:04
They have a number of things that make you stand out from the crowd. Here are seven ways you up. 1. Display the red carpet for everyone. If there is something that people hate about poor service, is always treated differently than others. It makes them feel inferior and second class. Gary Richter says, should display the red [...]
Tuesday September 20, 2011 18:50
Little attention to the consequences of poor internal customer service must be paid to customer satisfaction. It all starts in your company! You are in really offer to help your commitment to customer service outside your company’s internal customer. When we think of customer service, we believe that people who serve customers on a desk or by [...]
Thursday September 15, 2011 15:44
The customers relationship management tools abound, but we hear it for old technology. His voice is the most versatile service tool in the toolbox. Your voice can convey concern, care and compassion. It can provide an alternative to boredom, neglect or contempt. Their challenge: to ensure their voice reinforces the service you are trying to deliver through their own [...]
Saturday September 10, 2011 12:38
Talk to business people on how they approach customer service and most of them say they are aligned in the “satisfied” customers. No! What we all want is to have loyal customers. Research has shown that 65% of customers say they are loyal.You can be happy with this, but you can not! Satisfied customers are in a state [...]